Analyzing and Modeling a Multiparty Outsourcing Environment

: This paper discusses the complexities involved in managing and monitoring the delivery of IT services in a multiparty outsourcing environment. The complexities identified are grouped into four categories and are tabulated. A discussion on an attempt to model a multiparty outsourcing scenario using UML is also presented and explained using an illustration. Such a model when supplemented by a performance evaluation tool can enable an organization to manage the provision of IT services in a multiparty outsourcing environment more effectively.

• Type: Conference
• Year: 2006
• Where: CSREAEEE
• Authors: S. David Peter, K. Poulose Jacob, Sreela Sasi
• Keywords: CSREAEEE 2006, CSREAEEE 2007, IT Services, Multiparty Outsourcing Environment, Multiparty Outsourcing Scenario