A process-driven tool to support online dispute resolution

This demonstration shows a prototype tool that projects an impression of how execution of a formally defined process will facilitate dispute resolution. Tool flexibility supports projecting the look and feel of a range of different processes, facilitating user evaluation of alternatives. Categories and Subject Descriptors K.4.3 [Organizational Impacts]: Requirements elicitation, prototyping, process definition General Terms Experimentation, Process, Dispute Resolution, Prototyping Keywords Online Dispute Resolution, Process Technology, Participatory Design, Grievance Mediation

• Type: Conference
• Year: 2006
• Where: DGO
• Authors: Lori A. Clarke, Alan Gaitenby, Daniel Gyllstrom, Ethan Katsh, Matthew Marzilli, Leon J. Osterweil, Norman K. Sondheimer, Leah Wing, Alexander E. Wise, Daniel Rainey
• Keywords: Defined Process, DGO 2006, DGO 2007, Dispute Resolution, Online Dispute Resolution