Information Presentation in Spoken Dialogue Systems

To tackle the problem of presenting a large number of options in spoken dialogue systems, we identify compelling options based on a model of user preferences, and present tradeoffs between alternative options explicitly. Multiple attractive options are structured such that the user can gradually refine her request to find the optimal tradeoff. We show that our approach presents complex tradeoffs understandably, increases overall user satisfaction, and significantly improves the user's overview of the available options. Moreover, our results suggest that presenting users with a brief summary of the irrelevant options increases users' confidence in having heard about all relevant options.

• Type: Conference
• Year: 2006
• Where: EACL
• Authors: Vera Demberg, Johanna D. Moore
• Keywords: Compelling Options, EACL 2006, Irrelevant Options Increases, Multiple Attractive Options, Natural Language Processing