Case-Based Reasoning at General Electric

GeneralElectric has created case-basedreasoningsystems for remotediagnostics,call center automation,andinternal productivityprojects. CBRapplications havebeenusedto remotelydiagnosex-raymachines,locomotives,andaircraft engines. Call centers haveCBRsystemsthat assist call takers in helping customers, providewebbasedcustomer self-service, and suggest standard responses to e-mail message.Productivity tools basedon CBRhaveautomated the appraisal of residential property for GEMortgage, helped GEPlastics determinethe correct pigmentsfor creating a customcolor plastic, andallowedGEPlastics to providea webbasedtool for selectinga plastics' color

• Type: Conference
• Year: 2001
• Where: FLAIRS
• Authors: William Cheetham, Anil Varma, Kai Goebel
• Keywords: Andinternal Productivityprojects, Artificial Intelligence, Center Automation, Centers HaveCBRsystemsthat Assist, FLAIRS 2001