Knowledge Integration as a Key Problem in an ERP Implementation

Whilepreviousstudieshavefocusedmainlyonthepotentialbenefitsandcriticalsuccessfactorsassociatedwith ERPimplementation,veryfewhaveexploredtheimportantissues of impediments encountered, especiallyfrom a knowledge integration perspective. We have adopted a knowledge integration view that focuses not on the distribution andadoption ofparticulartechnologicalartifacts(ERPsystems),butontheknowledgeintegration processes involved in implementation. The focus of this case study is to understand the nature, structure and process of knowledge integration that occurs during ERP implementation. The paper has identified the integration of knowledge as a key problem in ERP implementation. We discovered four reasons: (1)knowledge isembedded in complexorganizationalprocesses;(2)knowledgeisembeddedin legacysystems;(3)knowledge is embedded in externally based processes; and (4) knowledge is embedded in the ERP system. Based on our analysis, we further suggest that to overcome these impediments to knowledg...

• Type: Conference
• Year: 2001
• Where: ICIS
• Authors: Shan Ling Pan, Sue Newell, Jimmy C. Huang, Alvin Wan Kok Cheung
• Keywords: ICIS 2001, Information Technology, Knowledge Integration, Knowledge Integration Perspective, Knowledge Integration View