Valuing IT through Virtual Process Measurement

The so called "productivity paradox" associated with information technology remains the focus of active research in information systems. One explanation involves the dearth of useful measures to assess the value of IT investments. A review of the predominant approaches to such measurement reveals a number of serious weaknesses and fundamental limitations. The research described in this paper addresses these limitations through a complementary methodology termed virtual process measurement (VPM). Through VPM, assessments of IT value are determined through the measurement of computer-based process representations (i.e., virtually), as opposed to measuring their real counterparts in ongoing organizations this approach a ords a number of advantages that are unattainable through extant techniques. In this paper, the VPM methodology is discussed in considerable detail, and examples from industry practice are used to demonstrate the use and utility of this approach. The paper close...

• Type: Conference
• Year: 1994
• Where: ICIS
• Authors: Mark E. Nissen
• Keywords: ICIS 1994, ICIS 2001, Information Technology, Process Measurement, Virtual Process Measurement