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20

EOR
2010

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A stochastic programming model for scheduling call centers with global Service Level Agreements

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A stochastic programming model for scheduling call centers with global Service Level Agreements

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Thomas R. Robbins, Terry P. Harrison

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Added	10 Dec 2010
Updated	10 Dec 2010
Type	Journal
Year	2010
Where	EOR
Authors	Thomas R. Robbins, Terry P. Harrison

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