Employing Collaborative Learning Strategies in Online Conflict Resolution

—Although some critics may argue that conflict resolution cannot be carried out appropriately by virtual education, the basic elements of conflict present themselves within distance education courses, which can provide rich environments to practice mediation and resolution. New communication technologies and Internet tools make training persons from all over the world possible, thus permitting conflict resolution tools to cascade within different pluralistic organizations or groups of persons from different backgrounds that must interact in order to achieve a common goal. Conflict resolution, in short, adds to the positive socio-emotional atmosphere of an organization and leads to greater trust, a vital component in any organization. The innovative use of technology and Internet tools provides a new medium for conflict resolution that represents an interesting and important area of research. The methodology we propose permits participants to not only coexist within a distance educati...

• Type: Journal
• Year: 2007
• Where: IJET
• Authors: Samir Abou El-Seoud, Carme Anguera Iglesias, Marga Franco Casamitjana, Miguel Garcia-Ruiz, Arthur Edwards Block
• Keywords: Conflict Resolution, Distance Education Course, IJET 2007, Internet Tools