The European Commission's eEurope initiative aims to bring every citizen, home, school, business and administration online to create a digitally literate Europe. The value lies not in the objective itself, but in its ability to facilitate the advance of Europe into new ways of living and working. Just as in the first literacy revolution, our lives will change in ways never imagined. The vision of eEurope is underpinned by a technological infrastructure that is now taken for granted. Yet it provides us with the ability to pioneer radical new ways of doing business, of undertaking science, and, of managing our everyday activities. Key to this step change is the development of appropriate mechanisms to automate and improve existing tasks, to anticipate desired actions on our behalf (as human users) and to undertake them, while at the same time enabling us to stay involved and retain as much control as required. For many, these mechanisms are now being realised by agent technologies, ...