Enabling Knowledge Sharing within e-Government Back-Office Through Ontological Engineering

Nowadays, organizational innovation constitutes the government challenges for providing better and more efficient services to citizens, enterprises or other public offices. E–government seems to be an excellent opportunity to work on this way. The applications that support front-end services delivered to users have to access information systems of multiple government areas. This is a significant problem for e-government backoffice since multiple platforms and technologies coexist. Moreover, in the back-office there is a great volume of data that is implicit in the software applications that support administration activities. In this context, the main requirement is to make available the data managed in the back-office for the egovernment users in a fast and precise way, without misunderstanding. To this aim, it is necessary to provide an infrastructure that make explicit the knowledge stored in different government areas and deliver this knowledge to the users. This paper presents a...

• Type: Journal
• Year: 2007
• Where: JTAER
• Authors: Graciela Brusa, María Laura Caliusco, Omar Chiotti
• Keywords: E-government Back-office, Government Areas, JTAER 2007, Ontological Engineering