A European perspective towards online one-stop government: the eGOV project

E-Government reflects current visions for public administrations towards modernization and reorganization. Thereof, online one-stop Government targets the improvement of customer-togovernment interactions. It provides the electronic public services of distinct public authorities to citizens and businesses in a customer-oriented manner from a single point of access. The customeroriented approach towards online one-stop Government further seeks for offeringoffers online public services 24 hours a day from anywhere in an easy-to-use and simple way according to the customers' needs. Structuring public services around citizens' life-episodes and businesses' specific situations represents such an approach. To speed up innovative developments in the field, the European Commission has provided substantial funding. eGOV is such an EC-funded project that aims at developing an integrated platform for realizing online one-stop Government. Key innovations of eGOV are: a global acces...

• Type: Journal
• Year: 2002
• Where: ECRA
• Authors: Maria Wimmer
• Keywords: ECRA 2002, One-stop Government, Online One-stop Government, Public Service