This paper reports the methodologies and findings of research done by the Enterprise Social Learning Architecture (ESLA) Task into learning processes in two diverse environments within the Australian Defence Organisation. The research focused on identifying factors that enable and facilitate social learning. These factors are discussed in view of the preliminary architecture proposed by the research team and in view of the socio-technical environment within which people work and learn. The paper concludes by suggesting that the development of information systems requires an understanding of the cultural and interpersonal issues prevalent in work environments. Keywords Knowledge Management,Organizational culture, Organizational learning, Socio-technical approach
Irena M. Ali, Celina Pascoe, Leoni Warne