A Design Theory for Systems That Support Emergent Knowledge Processes

This paper addresses the design problem of providing IT support for emerging knowledge processes (EKPs). EKPs are organizational activity patterns that exhibit three characteristics in combination: an emergent process of deliberations with no best structure or sequence; requirements for knowledge that are complex (both general and situational), distributed across people, and evolving dynamically; and an actor set that is unpredictable in terms of job roles or prior knowledge. Examples of EKPs include basic research, new product development, strategic business planning, and organization design. EKPs differ qualitatively from semi-structured decision making processes; therefore, they have unique requirements that are not all thoroughly supported by familiar classes of systems, such as executive information systems, expert systems, electronic communication systems, organizational memory systems, or repositories. Further, the development literature on familiar classes of systems does not ...

• Type: Journal
• Year: 2002
• Where: MISQ
• Authors: M. Lynne Markus, Ann Majchrzak, Les Gasser
• Keywords: Familiar Classes, MISQ 2002, Organization Design, Systems