Effective Communication in Requirements Elicitation: A Comparison of Methodologies

The elicitation or communication of user requirements comprises an early and critical but highly error-prone stage in system development. Socially-oriented methodologies provide more support for user involvement in design than the rigidity of more traditional methods, facilitating the degree of user-designer communication and the `capture' of requirements. A more emergent and collaborative view of requirements elicitation and communication is required to encompass the user, contextual and organisational factors. From this accompanying literature in communication issues in requirements elicitation, a four-dimensional framework is outlined and used to appraise comparatively four different methodologies seeking to promote a closer working relationship between users and designers. The facilitation of communication between users and designers is subject to discussion of the ways in which communicative activities can be `optimised' for successful requirements gathering, by making ...

• Type: Journal
• Year: 2002
• Where: RE
• Authors: Jane Coughlan, Robert D. Macredie
• Keywords: Communication, RE 2002, Requirements, Requirements Elicitation, Software Engineering