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    Call-Routing Schemes for Call-Center Outsourcing

    13 years 11 months ago
    Call-Routing Schemes for Call-Center Outsourcing
    Download  web.mit.edu
    Noah Gans, Yong-Pin Zhou
    claim paper
    Added 27 Dec 2010
    Updated 27 Dec 2010
    Type Journal
    Year 2007
    Where MSOM
    Authors Noah Gans, Yong-Pin Zhou
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