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    When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance

    13 years 10 months ago
    When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance
    Download  www.gsb.stanford.edu
    Mor Armony, Itai Gurvich
    claim paper
    Added 29 Jan 2011
    Updated 29 Jan 2011
    Type Journal
    Year 2010
    Where MSOM
    Authors Mor Armony, Itai Gurvich
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