Motivated by scheduling in cellular wireless networks and resource allocation in computer systems, we study a service facility with two classes of users having heterogeneous service requirement distributions. The aggregate service capacity is assumed to be largest when both classes are served in parallel, but giving preferential treatment to one of the classes may be advantageous when aiming at minimization of the number of users, or when classes have different economic values, for example. We set out to determine the allocation policies that minimize the total number of users in the system. For some particular cases we can determine the optimal policy exactly, but in general this is not analytically feasible. We then study the optimal policies in the fluid regime, which prove to be close to optimal in the original stochastic model. These policies can be characterized by either linear or exponential switching curves. We numerically compare our results with existing approximations ba...
Maaike Verloop, R. Núñez Queija