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34

TAL
2010
Springer

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Automated Email Answering by Text Pattern Matching

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Automated Email Answering by Text Pattern Matching

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Answering email by standard answers is a common practice at contact centers. Our research assists this process by creating reply messages that contain one or several standard answers. Our standard answers are linked to representative text patterns that match incoming messages. The system works in three languages. The performance was evaluated on two email sets; the main advantage of our email answering technique is good correctness of the delivered replies.

Eriks Sneiders

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Common Practice | Email | Natural Language Processing | Standard Answers | TAL 2010 |

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Added	30 Jan 2011
Updated	30 Jan 2011
Type	Journal
Year	2010
Where	TAL
Authors	Eriks Sneiders

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