Using Graphical Models for an Intelligent Mixed-Initiative Dialog Management System

The main goal of dialog management is to provide all information needed to perform e. g. a SQL-query, a navigation task, etc. Two principal approaches for dialog management systems exist: system directed ones and mixed-initiative ones. In this paper, we combine both approaches mentioned above in a novel way, and address the problem of natural intuitive dialog management. The objective of our approach is to provide a natural dialog flow. The whole dialog is therefore represented in a finite state machine: the information gathered during the dialog is represented in the states of the finite state machine; the transitions within the state machine denote the dialog steps into which the dialog is separated. The information is obtained from each natural spoken sentence by hierarchical decoding into tags, e. g. the name-tag and the address-tag. These information tags are gathered during the dialog; either by human initiative or by distinct questioning by the dialog manager. The models use inf...

• Type: Journal
• Year: 2009
• Where: HCI
• Authors: Stefan Schwärzler, Günther Ruske, Frank Wallhoff, Gerhard Rigoll
• Keywords: Dialog, Dialog Management, HCI 2009, Human Computer Interaction, Information