A web-based performance monitoring system for e-government services

An e-Government portal represents not only a reputable public image of the sovereignty of a region, it is responsible for serving many users from local citizens and beyond, in a reliable way. The requirement for robustness of e-Government portal becomes relatively stringent. In view of this, it would be very useful to have an independent server that serves as a 24/7 watch-guard to monitor the performance of the service portal. In this paper, we proposed a Web-based performance monitoring system (WMS) for checking the health status and some extras, of the service portal in real-time. Some basic server statuses are usually provided by the web hosting company at which the service portal is hosted. Usually they are simple statistics such as the number of hits and server loads over a selected period of time. Further details regarding the performance of the portal however may not be available or they come in expensive prices. This chargeable service is either by some third-party proprietary...

• Type: Journal
• Year: 2009
• Where: ICEGOV
• Authors: Simon Fong, Ho Si Meng
• Keywords: E-Government Portal, ICEGOV 2009, Information Technology, Performance, Service Portal