Fast Fuzzy Control of Warranty Claims System

Classical warranty plans require crisp data obtained from strictly controlled reliability tests. However, in a real situation these requirements might not be fulfilled. In an extreme case, the warranty claims data come from users whose reports are expressed in a vague way. Furthermore, there are special situations where several characteristics are used together as criteria for judging the warranty eligibility of a failed product. This paper suggests a fast reasoning model based on fuzzy logic to handle multi-attribute and vague warranty data. Keywords--Warranty Claims, Age, Usage, Fuzzy Logic

• Type: Journal
• Year: 2010
• Where: JIPS
• Authors: Sang-Hyun Lee, Sung-Eui Cho, Kyung-li Moon
• Keywords: Classical Warranty Plans, Fuzzy Logic, JIPS 2010, Warranty