Social capital on facebook: differentiating uses and users

Though social network site use is often treated as a monolithic activity, in which all time is equally “social” and its impact the same for all users, we examine how Facebook affects social capital depending upon: (1) types of site activities, contrasting one-on-one communication, broadcasts to wider audiences, and passive consumption of social news, and (2) individual differences among users, including social communication skill and self-esteem. Longitudinal surveys matched to server logs from 415 Facebook users reveal that receiving messages from friends is associated with increases in bridging social capital, but that other uses are not. However, using the site to passively consume news assists those with lower social fluency draw value from their connections. The results inform site designers seeking to increase social connectedness and the value of those connections. Author Keywords Social network sites, social capital, self-esteem, social skills, computer-mediated communicat...

• Type: Journal
• Year: 2011
• Where: CHI
• Authors: Moira Burke, Robert Kraut, Cameron Marlow
• Keywords: CHI 2011, Computer Supported Cooperative Work, Human Computer Interaction, Information Interfaces Group, Social Connectedness