Abstract. Folksonomies have become a powerful tool to describe, discover, search, and navigate online resources (e.g., pictures, videos, blogs) on the Social Web. Unlike taxonomies and ontologies, which overimpose a hierarchical categorisation of content, folksonomies empower end users, by enabling them to freely create and choose the categories (in this case, tags) that best describe a piece of information. However, the freedom afforded to users comes at a cost: as tags are informally defined and ungoverned, the retrieval of information becomes more challenging. In this paper, we propose Clustered Social Ranking (CSR), a novel search and recommendation technique specifically developed to support new users of Web 2.0 websites finding content of interest. The observation underpinning CSR is that the vast majority of content on Web 2.0 websites is created by a small proportion of users (leaders), while the others (followers) mainly browse such content. CSR first identifies who the ...