With the rapid growth of wireless technologies and mobile devices, there is a great demand for personalized services in mcommerce. Collaborative filtering (CF) is one of successful techniques to produce personalized recommendations for users. This paper proposes a novel approach to improve CF algorithms, where the contextual information of a user and the multicriteria ratings of an item are considered besides the typical information on users and items. The multilinear singular value decomposition (MSVD) technique is utilized to explore both explicit relations and implicit relations among user, item and criterion. We implement the approach in an existing m-commerce platform, and encouraging experimental results demonstrate its effectiveness. Categories and Subject Descriptors H.2.8 [Database Applications]: Data mining; H.3.5 [Online Information Services]: Web-based services. General Terms Algorithms, Experimentation, Human Factors. Keywords Personalized service, collaborative filtering...