Mining tag clouds and emoticons behind community feedback

In this paper we describe our mining system which automatically mines tags from feedback text in an eCommerce scenario. It renders these tags in a visually appealing manner. Further, emoticons are attached to mined tags to add sentiment to the visual aspect. Categories and Subject Descriptors H.3.3 [Information Search and Retrieval]: Clustering, Information filtering, Selection process, Retrieval models General Terms Algorithms, Experimentation, Design Keywords Algorithms, Search, Feedback, Measurement, Precision, Experimentation, Web 2.0

• Type: Conference
• Year: 2008
• Where: WWW
• Authors: Kavita A. Ganesan, Neelakantan Sundaresan, Harshal Deo
• Keywords: Feedback Text, General Terms Algorithms, Internet Technology, Subject Descriptors, WWW 2008