To what extent can social interactions augment people's natural search experiences? What factors influence the decision to turn to a friend for help? Our paper presents the preliminary results of a social sensemaking task that begin to address such questions by examining the cognitive consequences of social search. Keywords Social search, social information seeking, cognitive task analysis, verbal protocols. ACM Classification Keywords H.5.3. Group and organization interfaces: Computersupported cooperative work; Theory and models.
Brynn M. Evans, Sanjay Kairam, Peter Pirolli