User experience evaluation: do you know which method to use?

High quality user experience (UX) has become a central competitive factor of product development in mature consumer markets. Although the term UX is widely used, the methods and tools for evaluating UX are still inadequate. This SIG session collects information and experiences about UX evaluation methods used in both academia and industry, discusses the pros and cons of each method, and ideates on how to improve the methods. ACM Categories and Subject Descriptors

• Type: Conference
• Year: 2009
• Where: CHI
• Authors: Marianna Obrist, Virpi Roto, Kaisa Väänänen-Vainio-Mattila
• Keywords: CHI 2009, Human Computer Interaction, Mature Consumer Markets, Term Ux, UX Evaluation Methods