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32

KDD
2001
ACM

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Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web

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Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web

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Doug Warner, J. Neal Richter, Stephen D. Durbin, B

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Data Mining | KDD 2001 | Mining User Session | Service Knowledge Base |

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Added	30 Nov 2009
Updated	30 Nov 2009
Type	Conference
Year	2001
Where	KDD
Authors	Doug Warner, J. Neal Richter, Stephen D. Durbin, Bikramjit Banerjee

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