Knowledge workers making sense of a topic divide their time among activities including searching for information, reading, and taking notes. We have built a software system that supports and integrates these activities. To test its effectiveness, we conducted a study where subjects used it to perform medical question-answering tasks. Initial results indicate that subjects could use the system, but that the nature of this use depended on the subject's overall question-answering strategy. Two dominant strategies emerged that we call the Reader and Searcher strategies. Author Keywords sensemaking, search, note-taking, quick click, highlighting. ACM Classification Keywords H.5.2 [Information interfaces and presentation (e.g., HCI)]: User Interfaces---GUI.
Dorrit Billman, Eric A. Bier