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CHI
2006
ACM

The effect of miscommunication rate on user response preferences

15 years 26 days ago
The effect of miscommunication rate on user response preferences
We report results from a small Wizard-of-Oz study investigating user responses to miscommunications in speech dialogue systems. We explore the separate and joint effects of miscommunication rate and system response to miscommunications on the likelihood that users choose to resort to direct manipulation, to repeat, or to rephrase. While we predicted that users would be more likely to resort to direct manipulation as miscommunication rate increased, our surprising finding was that users were most likely to resort to direct manipulation where communication success was least predictable, i.e., in the middle of the range, rather than at either extreme. Keywords Multimodal system, dialogue systems, error recovery ACM Classification Keywords H5.2. User interfaces: Interaction styles.
Carolyn Penstein Rosé, Hua Ai, Thomas Harri
Added 30 Nov 2009
Updated 30 Nov 2009
Type Conference
Year 2006
Where CHI
Authors Carolyn Penstein Rosé, Hua Ai, Thomas Harris
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