24/7 or bust: designing for the challenges of global UCD

The globalization of Oracle's development organization, customer base, and product lines has had an ongoing impact on the evolution of the Oracle UI Group (OUI). It has changed not only the product and user requirements to be met via the UCD process but also the nature of that process. This overview describes some of the internal and external challenges inherent to the globalization of enterprise software and how OUI has attempted to address them by creating deep connections with both its user and developer communities. Categories & Subject Descriptors: H.5.2. User Interfaces: User Centered Design General Terms: Design; Human Factors; Management

• Type: Conference
• Year: 2004
• Where: CHI
• Authors: Dan Rosenberg, Uday Gajendar
• Keywords: CHI 2004, Human Computer Interaction, Oracle UI Group, User Interfaces, User Requirements