Utilizing mobile devices to capture case stories for knowledge management

This study examines how the increasing number of new mobile devices that enable rich in situ information capture can be utilized to improve knowledge management practices. An ethnographic study is being conducted of a heating and cooling services company focusing on the exchange of case stories. With knowledge gained from this study a prototype system is being built that allows in situ multi-media data capture, and retrieval via the Internet. The proposed field study of this system will extend our understanding of how to effectively design for in situ multi-media data capture so that it is integrated in organizational processes. Keywords Knowledge management, data capture, story

• Type: Conference
• Year: 2003
• Where: CHI
• Authors: Jia Shen
• Keywords: CHI 2003, Human Computer Interaction, Multi-media Data Capture, Situ Information Capture, Situ Multi-media Data