Automating CPM-GOMS

CPM-GOMS is a modeling method that combines the task decomposition of a GOMS analysis with a model of human resource usage at the level of cognitive, perceptual, and motor operations. CPM-GOMS models have made accurate predictions about skilled user behavior in routine tasks, but developing such models is tedious and error-prone. We describe a process for automatically generating CPM-GOMS models from a hierarchical task decomposition expressed in a cognitive modeling tool called Apex. Resource scheduling in Apex automates the difficult task of interleaving the cognitive, perceptual, and motor resources underlying common task operators (e.g. mouse move-and-click). Apex's UI automatically generates PERT charts, which allow modelers to visualize a model's complex parallel behavior. Because interleaving and visualization is now automated, it is feasible to construct arbitrarily long sequences of behavior. To demonstrate the process, we present a model of automated teller interac...

• Type: Conference
• Year: 2002
• Where: CHI
• Authors: Bonnie E. John, Alonso H. Vera, Michael Matessa, Michael Freed, Roger W. Remington
• Keywords: CHI 2002, Common Task Operators, Hierarchical Task Decomposition, Human Computer Interaction, Tool Called Apex