When conventions collide: the tensions of instant messaging attributed

We discuss findings from observation, interviews, and textual analysis of instant messaging use in a university research lab setting. We propose a method for characterizing the tensions that permeate instant messaging texts and that expose the collision between conventions of verbal and written communication. Given this method, we suggest a design space for exploring potential design choices in instant messaging clients. Finally, we recommend an analysis of communicative conventions as a fruitful lens through which designers might anticipate or circumvent design tensions in emergent computer-mediated communication technologies.

• Type: Conference
• Year: 2002
• Where: CHI
• Authors: Amy Voida, Wendy Newstetter, Elizabeth D. Mynatt
• Keywords: CHI 2002, Human Computer Interaction, Instant Messaging, Instant Messaging Clients, Instant Messaging Texts