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    Implementing an ITIL-Based IT Service Management Measurement System

    14 years 6 months ago
    Implementing an ITIL-Based IT Service Management Measurement System
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    Antti Lahtela, Marko Jäntti, Jukka Kaukola
    claim paper
    Added 17 May 2010
    Updated 17 May 2010
    Type Conference
    Year 2010
    Where ICDS
    Authors Antti Lahtela, Marko Jäntti, Jukka Kaukola
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