Factors impeding Wiki use in the enterprise: a case study

Our research explored factors that impacted the use of wikis as a tool to support the dissemination of knowledge within an enterprise. Although we primarily talked to a population of wiki contributors and readers, we discovered two major factors which contributed to staff’s unwillingness to share information on a wiki under certain circumstances. First, we uncovered a reluctance to share specific information due to a perceived extra cost, the nature of the information, the desire to share only “finished” content, and sensitivities to the openness of the sharing environment. Second, we discovered a heavy reliance on other, non-wiki tools based on a variety of factors including work practice, lack of guidelines, and cultural sensitivities. Our findings have several implications for how an enterprise may more fully reap the benefits of wiki technology. These include implementation of incentive structures, support for dynamic access control, documenting clear guidelines and policies...

• Type: Conference
• Year: 2010
• Where: CHI
• Authors: Lester J. Holtzblatt, Laurie E. Damianos, Daniel Weiss
• Keywords: CHI 2010, Human Computer Interaction, Research Explored Factors, Wiki Contributors, Wikis