Contacts 3.0: bringing together research and design teams to reinvent the phonebook

We present a narrative of the design of Contacts 3.0, a service and updated phonebook application on a mobile device that combines on-device communication with communication from online social networks to create a central hub for communication on the device. We discuss how research and design teams worked together to create design assets, technical architectures, and business cases around this concept. Keywords Cross-functional teams, mobile, contacts, social networks, social media ACM Classification Keywords H5.m. Information interfaces and presentation (e.g., HCI): Miscellaneous. General Terms Design, Human Factors

• Type: Conference
• Year: 2010
• Where: CHI
• Authors: Frank R. Bentley, JoEllen Kames, Rafiq Ahmed, Rhiannon Sterling Zivin, Lauren Schwendimann
• Keywords: CHI 2010, Human Computer Interaction, Keywords Cross-functional Teams, Online Social Networks, Social Networks