A study of email and SMS use in rural Indonesia

This paper describes a two-year research study that piloted and evaluated the use of low-cost, low-bandwidth Information and Communications Technology (ICT) to support meetings between agricultural researchers and farmers in rural Indonesia and researchers in Australia. We found that the primary constraints to ICT use in rural Indonesia are rarely technical, but rather relate to the knowledge, social and economic systems within which they are used. This study revealed how different local appropriations of email and mobile phone SMS clash, which often resulted in misunderstanding, frustration and reduced team cohesion and performance. This research contributes to understanding the role of ICT to enhance social inclusion of those in remote parts of developing countries. Author Keywords Low-cost, low-bandwidth, ICT4D, developing countries, action research, systems thinking and practice. Indonesia ACM Classification Keywords H5.m. Information interfaces and presentation (e.g., HCI): Misce...

• Type: Conference
• Year: 2009
• Where: OZCHI
• Authors: Dean M. G. Hargreaves, Toni Robertson
• Keywords: Computer Human Interaction, Indonesia ACM Classification, OZCHI 2009, Rural Indonesia, Two-year Research Study