Mobile Workforce Scheduling Problem with Multitask-Processes

Abstract. In this work we introduce a new generalization of the ResourceConstrained Project Scheduling Problem – the Mobile Workforce Scheduling Problem with Multitask-Processes (MWSP-MP). This scheduling problem arises in mobile work scenarios and is characterized by tasks to be scheduled that are not independent from each other, but belong to structured business processes. These business processes are subject to timing and cost related properties and restrictions that have to be considered for the scheduling of resources. We fortify the relevance of the MWSP-MP by illustration with process examples from the utility industry and present an initial heuristic for the insertion of processes into solutions of the problem. Key words: Workforce Scheduling, Mobile Business Processes, Workforce Management

• Type: Conference
• Year: 2009
• Where: BPM
• Authors: Asvin Goel, Volker Gruhn, Thomas Richter
• Keywords: BPM 2009, Business, Business Processes, Scheduling Problem, Workforce Scheduling Problem