SPIRIT: Service for providing infrastructure recommendations for IT

We present SPIRIT, a Service for Providing Infrastructure Recommendations for Information Technology. SPIRIT allows maintenance support providers for Small-to-Medium Businesses (SMBs) to recommend solutions which are standardized (SMBs usually cannot afford customized IT solutions), flexible (accommodating as much as possible the customer’s existing IT environment), and cost-effective (minimizing the cost of upgrading the customer’s environment). SPIRIT works by first aligning the customer’s IT infrastructure with a “template” describing the best practices recommended by the maintenance support provider. Then, the aligned environment can be upgraded by choosing from a standard set of well understood, highly automated (and therefore economical) options. In this paper we present the framework of our solution.

• Type: Conference
• Year: 2008
• Where: NOMS
• Authors: Ashwin Lall, Anca Sailer, Mark Brodie
• Keywords: Communications, Customer’s It Infrastructure, Maintenance Support Provider, NOMS 2008, SPIRIT Allows Maintenance