E-Government Evaluation: Reflections On Three Organisational Case Studies

The deployment of e-Government continues at a significant cost and pace in the worldwide public sector. An important area of research is that of the evaluation of e-Government. In this paper the authors report the findings from three interpretive in-depth organisational case studies that explore e-Government evaluation within UK public sector settings. The paper elicits insights to organisational and managerial aspects with the aim of improving knowledge and understanding of eGovernment evaluation. The findings that are extrapolated from the analysis of the three case studies are classified and mapped onto a tentative e-Government evaluation framework and presented in terms lessons learnt. These aim to inform theory and improve eGovernment evaluation practice. The paper concludes that e-Government evaluation is an under developed area and calls for senior executives to engage more with the eGovernment agenda and commission e-Government evaluation exercises to improve evaluation practi...

• Type: Conference
• Year: 2007
• Where: HICSS
• Authors: Stephen Jones, Zahir Irani, Amir M. Sharif
• Keywords: Biometrics, E-government Evaluation, EGovernment Evaluation, HICSS 2007, Public Sector, System Sciences