The USCP had enormous challenges with its IT Program and support to the internal and external stakeholders of the Department, because of a fragile IT infrastructure. The IT Program was not able to provide the basic assistance to the end-user, adequate reporting to middle and senior management, and lacked training of IT and end-user staff, to venture into the rapidly changing technologies in network management, operating systems, data security, risk management, and systems integration, as well as, the need for innovative data management. The need for these services were exacerbated by increased demands on the IT Services Group and budgetary pressures restricting the resources available to accomplish the mission until an IT Governance structure was adopted and the development and implementation of an Enterprise Architecture with corresponding Risk Management Planning was undertaken. In order to overcome the inadequacies in the IT program, USCP established several ambitious goals for upd...
James R. Getter