A Framework for Multi-Objective SLA Compliance Monitoring

Abstract— Service level agreements (SLAs) specify performance guarantees made by service providers, typically in terms of packet loss, delay, delay variation, and network availability. While many tools have been developed to measure individual aspects of network performance, there has been little work to directly address the issue of SLA compliance monitoring in an operational setting where accuracy, parsimony, and other related issues are of vital importance. This paper takes the following steps toward addressing this problem: (1) we introduce an architectural framework for integrating multiple discretetime active measurement algorithms, an architecture that we call multi-objective monitoring; and (2) we introduce a new active measurement methodology to monitor the packet loss rate along a network path for determining compliance with specified performance targets which significantly improves accuracy over existing techniques. We present a prototype implementation of our monitoring...

• Type: Conference
• Year: 2007
• Where: INFOCOM
• Authors: Joel Sommers, Paul Barford, Nick G. Duffield, Amos Ron
• Keywords: Communications, INFOCOM 2007, Loss Rate, Packet Loss, SLA Compliance Monitoring