iQuest is a novel software system to improve understanding of organizational phenomena with greater precision, clarity, and granularity than has previously been possible. It permits to gain new insights into organizational behavior, addressing issues such as tracking information while respecting privacy, comparing different interaction channels, network membership, and correlating organizational performance and creativity. It extends automatic visualization of social networks by mining communication archives such as e-mail and blogs through including analysis of the contents of those archives. Keywords—semantic social network analysis, SNA, vector space information retrieval, temporal social surface, automatic communication analysis
Peter A. Gloor, Yan Zhao