Business Process Reference Model Languages: Experiences from BPI Projects

: Natural Language is not appropriate for reference models because it risks being an in-complete, unstructured and inconsistent form of representation. This paper presents insights into a qualitative study examining both textual descriptions and semi-formal models based on ITIL. The conclusion is that a hybrid approach of models and textual extended explanations and definitions is the best approach to depicting business process reference models.

• Type: Conference
• Year: 2003
• Where: GI
• Authors: Chris I. Taylor, Christian Probst
• Keywords: GI 2003, Process Reference Models, Reference Models, Textual Extended Explanations, Theoretical Computer Science