Changing the Face of Student Employment in IT at the University of Rochester

Student employees are the lifeblood of many IT organizations, and we often invest a lot of time, energy and resources to ensure their success and ours. Academic Technology Services at the University of Rochester employs over 140 students across many of its divisions such as public labs, help desk, computer store, and more. Until now, managers independently administered student employees in each area. This separation of student employees in each area had many disadvantages. There was significant redundancy and duplication of efforts. Also, students who worked for small areas did not have flexibility in scheduling, finding shift coverage or options for training. Beginning with the 2000-2001 academic year, Academic Technology Services will be combining all of its student employees into one large work force. Two full time staff members will oversee the daily operations while all the managers who have student employees will participate in a team to define the overall goals of the program w...

• Type: Conference
• Year: 2000
• Where: SIGUCCS
• Authors: Janak Gada, Jason Wagner
• Keywords: Academic Technology Services, Information Management, Keywords Student Employees, SIGUCCS 2000, Student Employees