Anyone who works with student employees knows that while it is often difficult to train sufficiently, it is of the utmost importance to have a qualified, knowledgeable staff. We w...
This paper discusses the technical and policy issues that West Virginia Network (WVNET) encountered when it expanded its statewide Internet dialup service through an outsourcing p...
Knowledge Management is a necessary and integral part of an effective and successful support organization, yet it is also a buzzword that is perhaps over-hyped and over-used. How ...
Crime on the Internet has become a formidable challenge for university information technology and student judicial systems. The nature of university computing requires a relativel...
Basic approaches to computer lab management range along a spectrum from total lockdown of lab computers to total freedom. Total lockdown, which can be implemented with system perm...
The University of Maryland has recently begun a partnership with Byte Back, a computer skills training program for unemployed and underemployed persons in the Washington, D.C. are...
The School of Architecture and Allied Arts at the University of Oregon consists of nine departments and programs with 5000 students, 160 faculty, and a few dozen staff. When I cam...