Computing labs and technology classroom (CLTC) initiative: a model for distributed support

DePauw University is a small, liberal arts institution with 2200 undergraduate residential students and 222 faculty members, located in Greencastle, Indiana. The challenges of supporting a campus with multiple and diverse facilities are further amplified by limited staff support resources. One of the strategies for addressing these challenges led to the formation of the Computing Labs and Technology Classrooms (CLTC) initiative. The CLTC recognizes and draws on the strengths of support specialists with a wide variety of professional training and experience, who regularly collaborate in the support and management of campuswide labs and technology classrooms. The veritable explosion of new technologies presents its own fiscal challenges. As with many other institutions, our financial ability to hire enough staff with the requisite skills to fulfill the ever-increasing support requests is very limited. In an effort to address these concerns, a committee was formed of individuals active i...

• Type: Conference
• Year: 2003
• Where: SIGUCCS
• Authors: Lynda S. LaRoche, Julianne M. Miranda, Angela P. Smock, Theresa A. M. Noble
• Keywords: DePauw University, Information Management, SIGUCCS 2003, Support Specialists, Technology Classrooms