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SIGUCCS
1999
ACM
14 years 4 months ago
Bridging Worlds: The IT Support Professional as Interpreter Between Cultures
One result of the action of Moore’s Law, the doubling of IT (Information Technology) power every 18 months, is a widening gap in the understanding of this technology between tho...
Don Rea
SIGUCCS
2003
ACM
14 years 5 months ago
Computing labs and technology classroom (CLTC) initiative: a model for distributed support
DePauw University is a small, liberal arts institution with 2200 undergraduate residential students and 222 faculty members, located in Greencastle, Indiana. The challenges of sup...
Lynda S. LaRoche, Julianne M. Miranda, Angela P. S...