Coordinating communication: awareness displays and interruption

In this paper, we describe a laboratory experiment to determine whether peripheral awareness information about a remote collaborator's workload aids in timing interruptive communication. Our results indicate that a display with an representation of a collaborator's workload is best in that it leads to better timing of interruptions without overwhelming the interrupter. Keywords Interruption, awareness, computer-mediated communication, instant messaging

• Type: Conference
• Year: 2003
• Where: CHI
• Authors: Laura Dabbish, Robert E. Kraut
• Keywords: CHI 2003, Human Computer Interaction, Peripheral Awareness Information, Remote Collaborator, Workload Aids